Job Description
This role plays a crucial role in overseeing and optimizing the operational aspects of retail assets within a financial institution or a similar organization. The primary focus is on managing the efficient functioning of operations related to retail assets, which typically include loans, and other financial products geared towards individual consumers.
Roles & Responsibilities:
- Candidate should have prior experience of managing an Operations Unit in Retail Assets Operations.
- Candidate should have prior experience in managing loan disbursal (booking)/Payments/Post Disbursal activities for all retail products.
- The candidate should be well versed with loan documentations across secured and unsecured products.
- The candidate should have effective skills to handle and manage outsourced Staff.
- The candidate should have experience in managing & driving quality and SLA for the unit.
- The candidate should have strong interpersonal & communication skills to liaison with internal and external stakeholders.
- Focus on automation and digitization to increase process efficiency, Productivity, Accuracy and improve TAT.
- Taking initiatives and advising on the best practices to improve TAT and processes within the unit.
- Ability to prepare and make presentation to Senior Management.
- Conduct Process Reviews and make process changes as applicable.
- Collaborate with the Business, Product, Customer Service, Credit, Technology, Analytics and Risk teams to ensure smooth functioning of business.
- Working knowledge of excel and PowerPoint is required.
Education Qualification:
Graduation: Bachelor’s in engineering/Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.
Experience:
8-12 years of relevant experience.